Return Policy

At TRAVELGO, we are committed to providing high-quality travel products and a positive shopping experience. If for any reason you are not fully satisfied with your purchase, we offer the following return policy:

1. Return Timeframe

• You have 3-7 days from the date of receiving your order to request a return. After this period, we will not be able to accept returns or issue refunds.

2. Eligibility for Return

• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

• Certain items, such as personalized or clearance products, may not be eligible for return. Please check the product details for any exclusions before making your purchase.

3. How to Return an Item

• To initiate a return, please contact our customer service team at [email protected] within 3-7 days of receiving your order.

• Provide your order number, product details, and reason for return. Our team will guide you through the return process.

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refund Process

• Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 10-14 business days.

• Please note that shipping fees are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or full refund, including return shipping.

6. Exchanges

• Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.